Legal

Privacy Policy

Effective date: September 29, 2026

This Privacy Policy explains how APEXCHAT — NSOL BPO For Human Resources Consultancies CO. L.L.C. (“we”, “us”, or “our”) handles information when you use the ApexChat mobile and web applications, including the Android application com.xevesta.chat.

Information we collect

• Account and profile information: name, work email or username, profile image, role, department, company, and account identifiers supplied by you or your organization.
• Chat content: messages, reactions, group membership, images, documents, videos, voice notes, stickers, and related timestamps and delivery information.
• Settings and device information: notification preferences, push-notification tokens, app or browser information, IP address, and technical logs needed to operate, secure, and troubleshoot the service.
• Camera, microphone, and files: ApexChat accesses these only when you choose features such as taking or attaching media, recording a voice note, or selecting a file. The resulting content is processed as part of your message.

How we use information

We use information to authenticate users; provide direct and group messaging; deliver files and notifications; integrate authorized business messaging channels; synchronize company directories; maintain safety and security; prevent abuse; provide support; and diagnose or improve reliability.

How information is shared

Chat content and profile information are visible to the intended participants and, where applicable, authorized administrators of your organization. We may process information through service providers that support hosting, storage, notification delivery, and authorized messaging integrations, including Google Firebase for Android push notifications. We may also disclose information when required by law, to protect users or the service, or during a legitimate corporate transaction. We do not sell personal information or use chat content for third-party advertising.

Data security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted HTTPS transport, authenticated access, access controls, and restricted service credentials. No electronic system is completely secure, but we review and improve safeguards appropriate to the nature of the data.

Retention and deletion

Information is retained while an account is active and as needed to provide ApexChat, meet the organization’s legitimate business requirements, resolve disputes, enforce agreements, maintain security, and comply with law. Backup copies may remain for a limited period before being overwritten. You may request deletion through our Account Deletion Request page. Some information may be retained or anonymized when legally or operationally necessary, as explained on that page.

Your choices

You can control notification preferences in ApexChat and through your device settings. Depending on applicable law, you may request access, correction, or deletion of personal information by contacting us. Your organization may also administer work accounts and related records.

Children’s privacy

ApexChat is a workplace communication service and is not directed to children under 13. We do not knowingly collect personal information from children through the service.

International processing

Information may be processed in countries where we, your organization, or our service providers operate. We apply appropriate safeguards as required by applicable law.

Changes to this policy

We may update this policy to reflect changes to ApexChat or legal requirements. The effective date above indicates the latest revision.